At Zoe Medical, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the Personal Data Protection Act (PDPA) of Singapore.
This policy applies to personal data collected through our website, online forms, messaging platforms, phone calls, and other communication channels associated with zoemedical.sg.
Collection of Personal Data
We may collect personal data that you voluntarily provide to us, including but not limited to:
- Name, contact number, and email address
- Appointment requests, preferences, and related details
- Health or treatment-related information you choose to share
- Payment or billing information (where applicable)
- Website usage data such as IP address, browser type, device information, and cookies
Personal data is collected only when it is necessary for legitimate business or clinical purposes.
Purpose of Data Collection
Your personal data may be collected, used, or processed for the following purposes:
- Scheduling, confirming, and managing appointments
- Responding to enquiries, feedback, or requests
- Providing medical, aesthetic, or customer support services
- Improving our services and website experience
- Sending updates, reminders, or promotional communications (where consent has been given)
- Complying with legal or regulatory requirements
Disclosure of Personal Data
Zoe Medical does not sell or trade your personal data to third parties.
Your information may be disclosed only when necessary, including:
- To authorised staff and medical professionals within the clinic
- To trusted service providers who assist with website operations, appointment systems, or administrative services
- When required by law, regulation, or governmental authority
Any third parties engaged by us are required to protect your data and use it only for authorised purposes.
Use of Cookies
Our website may use cookies and similar technologies to:
- Improve site functionality and performance
- Understand how visitors interact with our website
- Remember user preferences for a better browsing experience
You may choose to disable cookies via your browser settings. Please note that some website features may not function properly if cookies are disabled.
Protection of Your Personal Data
We implement reasonable administrative, technical, and physical safeguards to protect your personal data against unauthorised access, misuse, loss, or disclosure.
Access to personal data is limited to authorised personnel who require it for legitimate purposes.
Third-Party Links
Our website may contain links to external websites for your convenience. Zoe Medical is not responsible for the privacy practices, content, or security of third-party sites. We encourage you to review their privacy policies separately.
Retention of Personal Data
We retain personal data only for as long as it is necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulations.
Changes to This Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes in legal requirements, business practices, or services.
The latest version will always be published on this page.
Your Consent
By accessing or using our website, you acknowledge and agree to the terms outlined in this Privacy Policy.
If you do not agree, please discontinue use of the site.
Contact Us
If you have any questions about this Privacy Policy or how your personal data is handled, please contact us through our website or official communication channels.
Job Title : Zoe Medical Pte Ltd: Medical Director
DPO: Dr Zubin Medora
Contact: +(65) 6836 6035
Email: info@zoemedical.sg